Self-Order App

Self Ordering App for Restaurant

This app allows customers to browse products, select items, and submit orders directly from their own devices. Every order captured is transmitted instantly into the ERP system, removing errors commonly found in phone-in or handwritten orders.

The system ensures real-time price and stock visibility, allowing businesses to provide a smooth and accurate ordering experience. It is especially suited for retail, F&B, and distribution companies looking to shorten queues, reduce workload, and enhance service quality.

By digitalising the ordering journey end-to-end, businesses not only improve customer satisfaction but also gain valuable data insights into customer behaviour, buying patterns, and demand trends.

WHO

Retailers, F&B operators, and distributors who want customers to place orders directly and reduce staff workload.

WHAT

A mobile ordering solution that allows customers to browse items, select products, and submit orders from their own devices with real-time ERP synchronisation.

WHY

It removes manual order-taking, prevents errors, shortens queues, and provides businesses with accurate, data-driven insights into customer preferences and order trends.

HOW

Customers open the app, browse available items, choose their products, and submit the order. The system sends the order instantly to the ERP for processing, ensuring accurate pricing and stock availability.

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Features & Functions

Benefits to Daily Operations

Customer login & profile management Secure access for each customer with personalised order history and saved details.

Reduced manual order-taking Staff no longer need to handle orders through WhatsApp, calls, or emails.

Digital product catalogue Customers can browse items with updated descriptions, images, pricing, and stock availability.

Improved order accuracy Customers submit orders based on real-time stock and pricing, reducing errors.

Self-service ordering Users select items, add quantities, and place orders directly from their mobile device.

Faster customer service Shortens queues and speeds up the ordering process during peak periods.

Real-time ERP synchronisation Orders are instantly transmitted to the ERP system for accurate processing.

Better demand visibility Customer orders sync instantly, giving clear insight into purchasing trends.

Order tracking & status updates Customers can review submitted orders and check their latest status anytime.

Multi-category navigation Products are organised by category to improve browsing speed and convenience.

Self-Order App — Connection to BC

The Customer Self-Order App connects directly to Microsoft Dynamics 365 Business Central, ensuring every order placed by customers is immediately captured in the ERP. Product availability, pricing, and customer details are retrieved in real time, allowing users to submit accurate orders without manual verification. Once an order is placed, BC updates inventory, sales orders, and customer records instantly—removing duplicate entry and maintaining complete data accuracy across departments.