Due to substantial business volume and our outdated system, our frontline operations were impacted and there were many human errors present due to manual paperwork and reconciliation work. Another challenge we wanted the new ERP system to address was the lack of clarity and real-time data to make business decisions. MSC Consulting implemented Microsoft Dynamics 365 Business Central and Mobile App Solutions including Field Sales App, Delivery App and Merchandising App to systemize our operations in term of sales, delivery, and merchandising processes. It was a strategy that we thought might not work initially because we were worried about the latency of our employees, however eMOBIQ™ has helped develop a very simplified App for our users and it integrates seamlessly back to our Microsoft Dynamics which greatly improves our operational efficiency and productivity by over 30%. We’re now able to go paperless, process orders 90% faster, receive real-time data information and enjoy a 40% reduction on invoicing costs! The timely data now brings us useful business insights to make strategic business decisions.”

With the increasing demand of putting our fresh baked loaves on every shelf in our customer outlets, I am glad to have a simple app designing platform for us to transform our delivery process into a painless yet powerful and unique app that integrates seamlessly back into our backend system; and our customers’ systems. MSC Consulting designed a 3-in-1 Delivery, Exchange and Invoicing App using eMOBIQ™ Mobile App Solutions that improved both supplier and customers transaction time. Delivery time is reduced, delivery outlet coverage has increased, we are able to cope with customer demand and there are now fewer invoicing disputes with key account holders. The automated invoicing process upon delivery saves us so much by getting rid of the daily cost of printing thousands of invoices! We also see improvements in our customers’ experience and love that there is zero error with data entry. Thank you MSC Consulting for the digital transformation of our systems!

In our business, our customers’ journeys are of utmost importance, and we were struggling with the manual order process and overselling of products which lead to loss of sales on many occasions. We didn’t have a real-time inventory system so we couldn’t see what was happening in our inventory backend. Our old ERP system needed manual data synchronization which was too time consuming and inaccurate. We are thankful to MSC Consulting (S) Pte Ltd for creating an End-To-End Solution of Microsoft Dynamics 365 Business Central together with Field Sales App and Self-Ordering App for our business that can even continue running in an offline environment. This improved our operation efficiency by leaps and bounds. Our order processing is now 90% faster, we can see our real-time inventory, and product overselling no longer occurs! We’ve achieved about 30% savings in manpower costs and our customers can now place orders on their own with the Self-Ordering App. Thank you MSC Consulting!